Help Centre
7ze Frequently Asked Questions
From opening an account to making withdrawals — find answers to all your questions about 7ze right here.
7ze is a trusted online betting and casino platform in Bangladesh. New players and experienced members alike have many questions. On this page we have provided detailed answers to the most frequently asked questions across five topics: account registration, deposits and withdrawals via bKash and Nagad, bonus terms, slots and cricket betting, and safe gaming. If you still have questions, contact our 24/7 live chat support team.
Registration
Account and Registration
To register at 7ze you need an active mobile number, a valid email address and your correct date of birth. The platform is only for people aged 21 and above. The registration process is conducted entirely in Bengali and takes just a few minutes.
No, only one account per person is allowed. Attempting to open multiple accounts using the same name, mobile number or device may result in those accounts being cancelled and deposited funds being withheld. 7ze strictly enforces this rule to ensure fair play.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. The entire process is carried out through secure SSL encryption.
7ze applies identity verification steps to maintain a safe and responsible gaming environment. You may be asked to provide required information before withdrawals or for large transactions. This is done solely to protect your account.
Yes, 7ze's platform is fully mobile-friendly. You can easily log in from the browser of any Android or iOS device. The page automatically adjusts to smaller screens, so you can enjoy the full experience without downloading a separate app.
Transactions
Deposits and Withdrawals
Deposits from bKash to 7ze are generally instant — in most cases your account balance is updated within a few seconds to 2-3 minutes. If there is a network issue, wait up to 10 minutes; if it still has not arrived, contact live chat.
The minimum deposit at 7ze is ৳200 (for each method). The minimum withdrawal amount is ৳800. This limit is the same for all three methods — bKash, Nagad and Rocket. No service charge is applied for deposits or withdrawals.
Yes, at 7ze you can deposit and withdraw via Nagad and Rocket in addition to bKash. The same minimum limits apply for all three methods (৳200 deposit, ৳800 withdrawal) and processing times are fast.
Withdrawals at 7ze are generally processed within 10 to 45 minutes. This is one of the fastest withdrawal times among online platforms in Bangladesh. After submitting a request, you can track the transaction status from your account.
Common reasons for a rejected withdrawal are: bonus wagering requirements not met, incomplete account verification, or incorrect payment details provided. Check these reasons and if needed contact 7ze live chat support — the team is available 24/7 to help.
Gameplay
Games and How to Play
To bet on a BPL or T20 match at 7ze, go to the Sports section and select Cricket. Both pre-match odds before the match starts and live betting during the match are available. Various betting markets are offered including match winner, total runs and top batsman.
RTP or Return to Player is a theoretical figure showing what percentage of total bets a game returns to players over the long term. High-RTP games can generally be more favourable over the long term, but this does not guarantee the outcome of any individual session. All games from all providers at 7ze are run on fair algorithms.
Aviator by Spribe is a crash-style game where a plane flies and a multiplier keeps rising. If you cash out before the plane crashes, you win according to that multiplier. It is a real-time multiplayer game where you can also see other players' bets.
Yes, 7ze's live casino games are fully functional on mobile devices. Live table games from Evolution Gaming and Ezugi run smoothly in mobile browsers as well. Use a stable internet connection for the best experience.
In the event of a disconnection, the automatic game result is recorded. When you log back in, the game result can be found in your transaction history. If you notice any discrepancy, report it to live chat immediately — 7ze support will investigate and resolve it quickly.
Offers
Bonuses and Promotions
New members at 7ze receive a 150% bonus on their first deposit, up to ৳15,000. That means depositing ৳1,000 gives you a ৳2,500 balance. To receive the bonus, keep the relevant bonus option active at the time of your first deposit after registering your account.
A 15x wagering requirement means you must wager the bonus amount 15 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus, it becomes withdrawable after placing a total of ৳15,000 in bets. Progress toward meeting the wagering requirement can be seen from your account panel.
7ze's VIP program has three tiers: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%) and Gold (up to 1.2%). Tiers are advanced through regular gaming activity. Each tier comes with special benefits including faster withdrawals and priority support.
Bonus usage rules depend on which promotion is active. Some bonuses are designated for slots, while others can be used for sports betting or all games. The detailed terms of each bonus are written in Bengali on the promotions page — be sure to read them before use.
If you have an active bonus, the wagering requirement must be met before withdrawing. However, you can cancel the bonus and withdraw your original deposited amount. Once a bonus is cancelled it cannot be recovered, so speak with the support team before deciding.
Security
Security and Responsible Gaming
Yes, 7ze uses full SSL encryption technology. Your personal information, payment details and gaming data are stored securely. Information is not sold or transferred to third parties. Read our privacy policy for more details.
Yes, 7ze is only for people aged 21 and above. Age is verified at registration and accounts belonging to minors are cancelled immediately. Ensuring responsible gaming is one of 7ze's top priorities.
If you feel that gaming is having a negative impact on your life, 7ze offers a self-exclusion facility. Contact us via live chat or by email at [email protected] to request a temporary or permanent account closure. You can find more information on our responsible gaming page.
Yes, 7ze supports responsible gaming and gives members the option to set their own deposit limits. Daily, weekly or monthly deposit limits can be set from account settings or through the support team. Reducing a limit takes effect immediately.
If you see any unfamiliar login or transaction in your account, change your password immediately and report it via live chat. The 7ze support team is available 24/7 and takes prompt action. Use a strong password and do not share it with anyone to keep your account secure.
Still have questions?
Contact support — we are here for you 7 days a week, 24 hours a day.